Z Squared
Common Questions
About the Free Trial
Q: Do I need a credit card to register for the free trial?
A: No credit card is required. Just sign up and get started today!
Q: What functionality is included in the free trial?
A: All free trials are fully functional versions of the connectors so you can fully test the connectors before committing.
Q:What will happen when the free trial ends?
A: Your website will continue to function as normal. However, no data will be exchanged between WordPress and Zoho.
Account Management
Q: How do I log into my Zsquared account?
A: You can log in here, or click LOGIN on the top menu of this website.
Q: How do I change or reset my password?
A: If you've forgotten your password, click on the Forgot Password link on the Login screen and follow the instructions to reset it.
Q: How do I change the email address associated to my account?
A: Please contact support to assist you with changing your account's email address.
Billing
Q: How do I update my payment information?
A: You can update your account information by logging into the subscription management portal located at here.
Q: Do you accept PayPal?
A: Yes, we accept payment via recognized PayPal accounts as well as major credit cards which are also processed via the Paypal payment gateway.
Q: Am I able to receive a refund?
A: There are no refunds. If you're not sure if the product is right for you, either sign up for the Free Trial or subscribe to the monthly plan.
Q: How much notice is required for cancellations?
A: You may cancel your subscription at any time. You will be able to continue to use the service until the end of your billing cycle. Your service will terminate one day prior to what would've been your renewal date.
Getting Started
Q: What is a Zoho Org ID?
A: Your Organization ID can be found in Zoho under Settings.
Q: What is a Zoho Auth Token?
A:
Obtaining an authtoken in your browser is very simple. Login to your Zoho Account and go to the URL below.
Go to Zoho's site.
Q: Do these connectors only work with WordPress?
A: Yes, these connectors will only work with WooCommerce, which is a WordPress exclusive Plugin.
Using the Zoho Inventory to WooCommerce Connector
Q: Does the connector support two-way syncing?
A: Yes.
Q: How many domains can I use the connector with?
A: One (1) domain is included in the subscription. However, you can use the same connector with one or more subdomains of the main domain.
Q: How do I switch to use the connector with a different domain? (i.e., abc.com to xyz.com)
A: Log into your account here. You must have an active subscription in order to change the domain on a particular connection. Edit the connection, and change the domain. Enter only the domain itself (xyz.com) without https://, www, or back slash (/).
Q: How do I move/migrate my WooCommerce store while using any of the Z Squared plugins?
A: To migrate to another WordPress instance, install the plugin as normal ensuring that the domain it is installed on matches the domain associated with the connection on Zsquared. Be sure to add the connection's API key. If you have enabled syncing on the new site and your Woocommerce products are migrated/moved from the original store the syncing of product information will continue. Otherwise, you may use the add/update feature to intiate syncing products again from Zoho Inventory to the new WooCommerce instance.
Q: How do I set up taxes?
A: Taxes that have been set up in Woocommerce must be associated to the correct taxes which have been configured within Zoho Inventory. When using the manual add/update feature to set up the products, the plugin will also attempt to retrieve all taxes that have been set up in Zoho. For each Woocommerce tax, select the appropriate Zoho Tax to be used when sales orders are transferred.